Atria Senior Living

I would like to express my appreciation to the people at the Atria Carrollton facility. They were beyond compare in the care and personal attention shown to my mother.

During her last few days as a resident, the whole staff was tender and compassionate in the attention given as we watched my mother pass to the next life. From the front desk greeting us with compassion to the medicine deliver staff right on to the housekeeping staff, we felt as if they were a part of our family and sharing in our grief.

They truly helped watch over her as if she was their mother. Thank you hardly seems enough for the kindness and care we all received.

Charles Taylor (Son) of Airlea Taylor

My mother (92), Betty Tirmenstein, has been living at Creekside Terrace in Winston-Salem, NC for 9 years. During the early days there, the facility was well-managed, the food palatable, the staff upbeat and positive.

Now, the facility staff are more often than not in attendance. The food quality and quantity has diminished greatly. One of the most disturbing aspects about this facility is there is only one elevator to serve 75-100 residents on a daily basis. The elevator is often out of service from an hour to three or four hours at a time.

The incidence of the broken elevator is becoming a daily occurrence which is just unacceptable for all seniors who depend on it for getting to the dining room, going to doctor appointments or just getting outside for a breath of fresh air. This is a critical situation and one that must be addressed.

The manager says her hands are tied to do anything as this is a corporate matter. Please let me know how you plan to address this dire situation.

Thank you,

Sandra Hagen

Over priced and sold on hopes and dreams. Do not ever use Atria.

Food was horrible, unit not cleaned in more than three weeks no clean towels or laundry of sheets. No sense of community. My mom went into the hospital and I didnt know until 6 hrs later. Never took my moms info for contact numbers.

All I heard from them in whining and complaining how they are short staffed. They need to be held accountable!

I came to Curtis Creek a Holiday by Atria Senior Independent living facility about 6 weeks ago. I was promised a studio apartment with cleaning and linen services plus 3 meals a day.

This is not what I have received. I am paying more than I have paid anywhere else and am receiving less than I have had before. My apartment has not been cleaned but that isn't the worse. There are people here who haven't had their apartments or especially bathrooms cleaned in months.

We can't even get clean sheets or towels. The food choices are poor. The cooking is okay but the food is always cold. I have tried complalining to the supervisors but all that happens then is for them to either ignore me or try to intimidate me to stop complaining.

I was told that if I wanted decent food I should be paying Atria prices not Holiday prices. Well I am paying Atria prices. For example yesterday for supper they offered two choices. A turkey sandwich with Swiss or a turkey Cuban.

They seem to think I should be grateful that they are even feeding me at all. They never clean the dining room floor and I saw a private duty nurse serving food and vacuuming the filthy hall way floors. Usually we have to beg for creamer or butter. This place should be shut down.

However they are still wanted another 1875 extra for a move in fee. They have done nothing.

Difficulty with the on-site manager by her directly lying to me and insulting me. According to other residents, The Bentley, used to be a happy place, where residents enteracted with each other.

I have been here a year, and NO RESIDENT, has ever had ANYTHING POSITIVE to say about the on-site manager!

ALL the other assistants, workers and servers are AWESOME!!

When the on-site manager is not at The Bentley, the atmosphere is wonderful and peaceful. Please send her back to Hawaii

I am looking for another place to live.

During my search, the management, residents and atmospheres, have been unbelievable different! I honestly couldnt believe how relaxed I have felt.

I was sold a Scam.

The only thing that is true about the so called activity calender is the various published eating activities which includes breakfast lunch and dinner. There are workers who have left and because they have not been replaced, I spend around 30+ hours waiting for the meals to be served!

I have tried and tried to speak with the ossasionaly attendant"on-site manager" but have been told lies and degrading comments.

#1 Kelly is very toxic and if you approach her when she is having "a bad day" it is a horrible situation.

#2 I have tried to speak to the on-site manager about Security issues but the phrase for ANY issue is "corporate won't allow that".!

#3 A dog park on our property was "promised" 10 months ago.

But "corporate" won't allow it!

#4 I was told that my apartment would be cleaned once a week. Unfortunately, there have been several workers who have left and no one has been hired in those positions. Again "corporate" won't approve more workers. So, to help the remaining workers, I don't ask for anything but towels and toilet paper.

If these last workers leave then the manager will be cleaning my apartment.

#5 Safety is a MAJOR PROBLEM! I personally heard Jerry being beaten and because of that I DO NOT FEEL SAFE AT THE BENTLEY.

I have fallen on numerous occasions because there is not enough lighting at night.

#6 ATRIA HAS NOT KEPT THEIR WORD and their promises have not been kept. Unfortunately, this response won't be read by anyone who cares...

Shame on these greedy bastards! My mother receives a statement every month that shows an overdue balance of $3000 that incurs a $100 late fee every month.

Because she has documents the office says she is paid in full and not to worry. She worries, have they ever met a mother? How many other residents do not have the mental faculty to keep records and just keep paying more and more? How is it that there is no litigation against this kind of practice?

Now they are raising her rent from $3000 to $3300... that´s a full 10%. Did her Social Security go up? No.

The landscapers spray bark dust all over and do not clean up in front of her door so she can´t get out. The fountain has been out of service because they will not replace a $50 pump for lack of funds. The food has gone from bad to worse and now she is forced to eat out and goes hungry. She says it is so bad she would rather starve.

Shame on these greedy bastards for raping those who made the US great once. America is no longer a democracy.

It is pure consumerism where the rich delight in causing the poor to suffer without conscious in the name of profit. Shame!